Online shopping is a convenient option, but you need to pay attention to a few aspects to ensure you make the right choice.
Return policy:
Check if the website's return policy is visible. This is usually located at the bottom of the site (footer)
What should the return policy contain?
In Romania, product returns are regulated by Law no. 449/2003 and Emergency Ordinance no. 34/2014
Here are the mandatory requirements that an online site must meet:
- The right to return products purchased remotely, such as those purchased from an online store, within 14 calendar days without having to justify the decision to return.
- The right to choose any convenient means of transport to return the products, provided that they are returned in the same condition in which they were received.
- A site is not obligated to provide a courier to pick up your order in the event of a return. This responsibility may fall on the customer.
Recommendations:
- Most sites offer free exchanges. You don't have to worry about whether the size will fit or not, when it comes to shoes. This gives users more confidence, and they are more likely to place an order.
Processing and delivery time
A reasonable delivery time is 2–4 business days. This time may be longer during the holidays. Make sure that if 4 days have passed and you have not received your package, you have a way to contact the website where you placed the order to request additional details.
Size guide
We all know how difficult it is to choose your size when it comes to buying slippers online. To solve this problem, check if the website has a size guide in centimeters, this should be visible as close as possible to where you select the size.
Payment method
The most popular payment method for online orders in Romania is cash. But lately online payments are also gaining popularity, which is why a site must offer various payment methods:
- Cash
- Card (payment processors: stripe, euplatesc, netopia payments, revolut pay)
- Apple Pay
- Google pay
Company details are visible
Make sure the website you are ordering from is owned by a company. This information should appear in the footer of the website.
Customer reviews
Check if the site you are ordering from has reviews. Of course, a site can have fake reviews, so you should be careful if the site uses an external review system.
Customer reviews will contain a distinctive mark if it is a real (verified) customer.
- Judge.me — https://judge.me
- Trustpilot — https://www.trustpilot.com
These are 2 of the most used platforms in Romania
If I missed something, leave a comment.
Example website: https://paulstyle.ro
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